Refund policy

Because quality matters.

Due to the consumable nature of our products, we are unable to accept returns or exchanges once an order has been shipped. This ensures the safety, integrity, and freshness of every item we deliver.

If your order arrives damaged, incorrect, or defective, please reach out to our customer care team within 7 days of delivery at support@highvaultmarket.com

We’ll review your case promptly and make it right — whether that means a replacement or a store credit.

Your satisfaction is important to us, and our goal is to ensure every experience with High Vault Market meets the highest standard of quality and care.